Shipping policy

Shipping Policy – Rang E Kisa

At Rang E Kisa, we aim to deliver your orders safely, quickly, and affordably. This Shipping Policy explains our delivery procedures, shipping charges, and expected timelines.

Shipping Charges

Fixed Delivery Fee

We offer a fixed shipping charge of 250 on all orders, regardless of:

  • Order size
  • Product weight
  • Delivery location (within Pakistan)

This charge will be added to your total at checkout.

Order Processing Time

Packaging and Handling

All orders are processed within:

  • 1–2 working days for order confirmation, packaging, and dispatch preparation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Standard Delivery

Once dispatched, your order will be delivered within:

  • 3–7 working days depending on your city or region

Delivery times may vary due to:

  • Courier workload
  • Weather conditions
  • Public holidays
  • Remote area delivery schedules

Courier Partners

Trusted Delivery Services

We work with reliable courier services to ensure safe and timely delivery.
Tracking details (if available) may be provided once your order has been dispatched.

Shipping Coverage

Nationwide Delivery

We offer shipping across all cities in Pakistan.
Some remote locations may take additional time for delivery.

Incorrect Shipping Information

Address Accuracy

Customers must provide:

  • Accurate name
  • Complete address
  • Active phone number

Incorrect or incomplete information may result in:

  • Delivery delays
  • Additional shipping charges
  • Failed deliveries

Order Tracking

Tracking Updates

Once your order is shipped:

  • You may receive a tracking number (depending on courier availability)
  • You can track your parcel through the courier’s tracking portal or customer support

Damaged or Missing Packages

Reporting Issues

If your order arrives damaged or is missing items:

  • Contact us immediately
  • Provide photos or videos as proof
  • We will assist in resolving the issue promptly

Claims must be submitted within 48 hours of delivery.

Delivery Delays

Possible Delays

Your order may be delayed due to:

  • Logistics issues with the courier
  • Weather problems
  • High-order seasons or holidays
  • Unexpected transportation disruptions

We appreciate your patience in such cases.

Contact Information

If you have any questions regarding shipping, please contact us:

📧 Email: rangekisa@gmail.com
📞 Phone: 0323 7842520

Our support team is here to help and ensure a smooth delivery experience.