Refund policy

Return & Refund Policy – Rang E Kisa

At Rang E Kisa, we value your trust and strive to provide a smooth, reliable, and customer-friendly shopping experience. If you are not fully satisfied with your purchase, our return and refund process is designed to assist you in the most convenient way possible. Please read the policy below carefully to understand your rights and responsibilities.

Return Eligibility

7-Day Return Window

Customers may request a return within 7 days from the date the product is delivered. After 7 days, we are unable to offer a return or refund.

Condition of Returned Products

To qualify for a return:

  • The item must remain unused, unworn, and unwashed.
  • All tags, labels, protective covers, and original packaging must be intact.
  • Items must be returned in the same condition as they were received.
  • A valid proof of purchase (order confirmation or receipt) is required.

Inspection of Returned Items

Once the item is received at our facility, it will go through a quality inspection.
Returns that fail the inspection due to damage, misuse, or missing items may result in:

  • Reduced refund amount, or
  • Complete rejection of return.

Non-Returnable Items

Items That Cannot Be Returned

The following items are not eligible for return or refund:

  • Products damaged due to customer mishandling.
  • Items that are washed, worn, altered, or used.
  • Products without original tags, packaging, or accessories.
  • Customized, personalized, or pre-order items.
  • Items purchased under clearance, sale, or discount offers, unless they are defective on arrival.

Refund Process

Approval or Rejection Notification

After the returned product is inspected:

  • You will receive a notification via email or phone regarding the approval or rejection of your refund.

Refund Methods

If approved:

  • Refunds will be issued to your original method of payment.
  • In case of cash-on-delivery (COD) orders, refunds may be issued via bank transfer or mobile wallet.

Refund Timeline

  • Once processed, refunds may take 3–7 working days to reflect.
  • Bank and payment gateway processing times may vary.
  • Delays unrelated to Rang E Kisa are the responsibility of the payment provider.

Return Shipping

Responsibility for Shipping Costs

  • Customers are responsible for the return shipping fee, unless the product delivered was incorrect, damaged, or defective.
  • We recommend using a trackable courier service to ensure safe delivery of returned items.

Shipping Damages

Rang E Kisa is not responsible for items lost or damaged during the return shipping process.
Customers should pack items securely to prevent damage in transit.

Exchange Policy

Requesting an Exchange

If you would like to exchange a product instead of returning it:

  • Exchanges are subject to availability of stock.
  • If the requested item is unavailable, a refund or store credit may be offered.

Exchange Conditions

All exchange requests must follow the same eligibility rules as returns.

Incorrect or Defective Items

Reporting an Issue

If you receive:

  • The wrong product,
  • A damaged item, or
  • A defective item,

Please contact us immediately with photos or videos as proof.
We will arrange a replacement or return at no additional cost.

Contact Information

If you have any questions, concerns, or need help with your return:

📧 Email: rangekisa@gmail.com
📞 Phone: 0323 7842520

Our support team is available to assist you and ensure your experience with Rang E Kisa remains smooth and satisfying.